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Activate Us

Our contact details, forms for activation and equipment stockpile and aviation status are found here.

Emergency Contact Numbers

Please note that:

Response services are guaranteed ONLY for Members. Non-members are not guaranteed a response and will be required to sign a Non-member contract. Services and rates differ. Duty managers can be contacted for exercises.

Oil Spill Response Limited Oil Spill Response Limited
SWIS Appreciation Site

Notification and Callout

Steps required to notify and call out OSRL in case of an incident.

1. Member calls OSRL
Any component of the Subsea Well Intervention Services equipment must be mobilised via the Southampton (UK) or Singapore (main office) branches:

Emergency contact numbers:
UK +44 (0)23 8033 1551
Singapore +65 6266 1566
Both locations are manned 24 hours/day in order to ensure your call is dealt with directly. During out of hours, the operator will contact a Duty Manager.

The OSRL Duty Manager:

  • Will call back within 10 minutes (24 hours/day)
  • Has extensive response experience
  • Has access to a wide range of planning and predictive tools
  • Will act as the primary point of contact for the Incident Owner

2. OSRL verifies subscription
The OSRL Duty Manager will first need to verify that:

  • Your organisation has subscribed to the Subsea Well Intervention Services
  • The location for which you need assistance is included in the terms of your membership

3. Member confirms spill scenario and equipment required
The initial discussion between the Duty Manager and Incident Owner will include:

  • Scenario of spill
  • Assets required
  • Location assets to be mobilised from
  • Transportation mode (air/sea/land)
  • Special logistics/permits required for the country of disembarkation
  • Additional oil spill response equipment required.

4. Member confirms paperwork
You will need to complete the following paperwork. Signatures are required, so paper copies are used. 

  • Notification Form (on OSRL Website or Duty Manager will send after initial phone call)
  • Mobilisation/authorisation form (on OSRL Website or Duty Manager will send after initial phone call)
  • Subsea Well Response Equipment Identification and Configuration Form (issued by Duty Manager or Subsea Chief)
  • SWIS Deployment Indemnity Form (issued by Duty Manager or Subsea Chief) Please note: once the member has completed the indemnity form, it should be converted to PDF format, prior to sending to OSRL.

5. OSRL discuss oceaneering/trendsetter support
OSRL engage Oceaneering and Trendsetter at the chosen OSRL base for mobilisation activities including:

  • CSS testing
  • Reconfiguration
  • Disassembly

If the Incident Owner wishes to engage Oceaneering or Trendsetter in country for equipment deployment or CSS reassembly and testing (if flown) they must contact them directly and arrange a separate agreement.

For information about the roles of Oceaneering and Trendsetter, click here.

6. Member supplies import procedures
The Incident Owner clarifies if there are any special permits/import procedures required for the country of disembarkation and provides the necessary documentation.

7. OSRL confirms authorisation signatures
The OSRL Duty Manager confirms authorisation signatures. No member action is required.

8. OSRL activates SWIS base
Upon completion of the required forms and verification of the mobilising caller, the Duty Manager will then activate the appropriate base. The in country Base Manager will be responsible for:

  • Co-ordinating in country response team
  • Liaising with manufacturers and technical support teams
  • Overall responsibility for preparation, pre-testing, loading and handover of equipment to Incident Owner
  • Managing the logistics chain
  • Ensure that exportation procedures and customs clearance are completed
  • No member action is required.

9. OSRL ensures communications flow is followed: