The organisation / framework, operating procedures and policies, processes, decision-making tools, plans, the response room, the flipcharts / boards on the wall or the software platform to manage media and communications
The technical understanding and behavioural requirements of a role, knowledge-based or skills-based, understanding of reputational risks, worst-case scenarios, competencies of a team and individuals.
An appreciation that our ability to perform in a given moment is largely determined by where we are placing our attention and how we are making sense of the situation. We approach mindset as a skill, it can be broken down and learnt.
A crisis event can happen at any time to any company. In today's competitive market, can you afford not to have crisis preparedness in place?
Today, companies face many challenges, such as mergers and acquisitions, inexperience and disconnect, restructuring and adapting to a volatile world.
These challenges, along with a general lack of appreciation for the investment required to be crisis ready, can all have an impact on crisis preparedness.
For a truly effective crisis management team and functional crisis preparedness system, you need structure, skillset, and mindset. These make up our crisis performance framework. Depending on the needs of an organisation and level of crisis preparedness maturity, we can use the performance framework to support an organisation. Delivered globally, either in-person or remotely, OSRL’s crisis management specialists can support you every step of the way. We offer bespoke and integrated crisis preparedness solutions, including customised crisis management training, crisis planning, crisis response exercises and simulations, crisis leadership and role-specific coaching.
Need to assess your level of crisis preparedness and readiness? Our online tool can help.
EMEA Regional Contact
Name: Rosie Buse
Role: Principal Consultant
APAC Regional Contact
Name: Norman Ramos
Role: Principal Consultant / TrainerContact
Americas Regional Contact
Name: Ian Hernandez
Role: Preparedness Solutions ManagerContact
Australia Regional Contact
Name: Mario Fazio
Role: Subsea Manager (APAC)
We have credible and experienced crisis practitioners with collectively over 300 years of experience. Our team’s cause, belief and purpose are to help people to prepare properly for when a crisis hits.
Our team is global, comes from different cultures, regions, and skills. They each bring a unique set of experiences that they use to help build your crisis management capability.
During one training session, the client suffered a real cyber-attack on their IT systems. The training was quickly postponed and the OSRL team were asked to assist with the emergency in the incident command post.
“This type of exercise is extremely useful to test our capability and processes. The training has been so successful that people from other departments outside the emergency management team are requesting to be part of the next training.”Read the Case Study
We have had the pleasure of working with our member Total E&P Denmark (TEPDK) since 2017, helping them build and maintain the confidence and competence of their Emergency Management Team (EMT). We recently returned to Denmark to resume this training programme and further develop the skills of TEPDK EMT Members.
“I did enjoy the training, it was insightful and the simulations felt authentic enough to be able to immerse yourself in. Certainly a useful 2 ½ days.” Stephen Patterson, Well Abandonment & Integrity Manager, TEP DK Wells.Read the Case Study
In May 2021, OSRL had the pleasure of delivering remote crisis management training to VTTV Oil Terminal in Vasiliko, Cyprus. We initially planned to provide the course in person during 2020 but had to rearrange plans due to COVID related travel restrictions. Read how we remotely helped VTTV refresh their understanding of crisis management, including communications and media management.
“The training was of great interest and highly insightful. The practical aspect and simulations were particularly enlightening, arming our team with knowledge on how to work through a crisis and giving them the necessary tools to manage it both efficiently and effectively.” GM. George Papanastasiou, VTTVRead the Case Study