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Response services are guaranteed ONLY for Members. Non-members are not guaranteed a response and will be required to sign a Non-member contract. Services and rates differ. Duty managers can be contacted for exercises.

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Welcome to OSRL


Crisis Management


This course is designed to give delegates an overview of the key aspects necessary to consider when developing and implementing a crisis management capability in their organisation.

2 Days

Course details Print Details

You will develop a sound knowledge of the fundamentals of crisis management and gain the confidence to enhance your organisation’s resilience through the implementation of an effective crisis management framework. 

The course explores the concepts and principles of incident and crisis management; showing some of the tools and techniques that can be applied in anticipating and assessing incidents. It also focuses on the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on good practice guidelines and reflects the current global thinking from the BS EN ISO 22301:2014, BS 11200:2014 and PD CEN/TS 17091:2018.


Is this course for me?

This course is for those with responsibility for implementing a crisis management capability and those who are part of the crisis management team. 

  • Emergency Response Managers/Supervisors
  • Business Continuity personnel
  • Resilience practitioners
  • Middle to senior-level management


What will I learn?

This course looks at the fundamentals needed to implement and be a part of a crisis management team; from procedures and processes to the importance of timely and effective communications, including the use of social media.

This course will give you the knowledge and understanding in the following areas:

  • Understand the principles, strategies and techniques for incident response and crisis management
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises


Course Programme

  • Introduction to Crisis Management
  • Crisis management concepts, principles and framework
  • Crisis anticipation, assessment and process
  • Building a crisis management capability
  • Crisis Management Team (CMT) - Composition, roles and responsibilities
  • Crisis leadership
  • Crisis communications and media management
  • Social media in a crisis
  • Lessons learned from the crisis
Register your Interest
There are currently no sessions available for this course. If you would like to register your interest in taking this course in the future, please let us know.