Norman has more than 19 years combined experience in crisis and incident management, oil spill response and preparedness, including training. He has delivered and participated in incident management system (IMS) and crisis management training and exercises, respectively, within Asia-Pacific. He holds Expert Certification in Crisis Management.

Holding a Masters in Environmental Management from the National University of Singapore (NUS), his interests lie in the intersection of oiled wildlife preparedness and response and implementation of IMS in oil spill incidents. Furthermore, he is interested in developing and implementing large-scale exercises on incident and crisis management.