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Our contact details, forms for activation and equipment stockpile and aviation status are found here.

Emergency Contact Numbers

Please note that:

Response services are guaranteed ONLY for Members. Non-members are not guaranteed a response and will be required to sign a Non-member contract. Services and rates differ. Duty managers can be contacted for exercises.

Shared Responsibilities During an Oil Spill Response

We believe that the best way to deal with an oil spill is to work as a team. While our Duty Managers will be your main point of contact there are certain roles, as our customer, that we will need you to take on to help us ensure an efficient and effective response.

We will liaise with you about access to an extensive range of planning and predictive tools but the most effective solutions requires all of the parties involved in an incident to work together. In most cases a response is a multi-agency activity that includes the government, industry, response organisations and other interested parties. Of course, the scale of the response will be dependent on the scale of the event.

What do we expect from the people involved?

Our Duty Managers Our Customers
Be the interface between OSRL and the customer Provide incident details and sign the mobilisation form
Provide technical advice over the telephone Ensure the safety and welfare of personnel
Act as the single point of contact for mobilising OSRL’s resources Facilitate clearances, customs, immigration
Maintain regular communications with the customer Ensure the response team is met and directed to the command centre
Offer a complimentary on-site technical advisory and response team of up to five people for five days (5 for 5) Arrange in-country logistic support for equipment and personnel from the place of arrival
Recommend an appropriate package comprising of equipment and personnel Provide accommodation to the response team
Arrange transport of equipment and personnel

Ensure insurance cover is provided for the equipment

Inform the client of logistic requirements

Ensure there is a response management team in place

Communicate daily hire charges