Activate Us

Our contact details, forms for activation and equipment stockpile and aviation status are found here.

Emergency Contact Numbers

Please note that:

Response services are guaranteed ONLY for Members. Non-members are not guaranteed a response and will be required to sign a Non-member contract. Services and rates differ. Duty managers can be contacted for exercises.

Oil Spill Response Limited Oil Spill Response Limited

Privacy & Cookies

Oil Spill Response Limited ("We" or “OSRL”) are committed to protecting and respecting your privacy.  The information we collect is used exclusively to facilitate services that we provide to you. We value your privacy and will take all necessary steps to protect it.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.oilspillresponse.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Oil Spill Response Limited of Lower William Street, Southampton SO14 5QE, United Kingdom

Please contact our Legal Department legalteam@oilspillresponse.com as our nominated representative for the purpose of the Act.

Our promise

Save where you authorise us to do so we will not communicate with you. We are committed to your privacy and will not share your personal information.

Our company commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to each of our employees.

We do not knowingly solicit personal information from children or send them requests for personal information.

Our website or email correspondence may contain links to other sites. We do not share your personal information with those sites and we are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time we collect it, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted nor will we use your personal information in a new manner.

How we collect personal information off-line

Personal information will only be collected by lawful and fair means, for one or more specified purposes, which are relevant to our operations. When personal information is collected directly from the individual to whom it relates the purpose of collection will be identified and it will only be collected with the person's consent.

INFORMATION WE MAY COLLECT FROM YOU

We collect personal data through a registration process and when you download documents from our website. When you register on the OSRL Group website, we collect your full name, company name, job title, address, email address, telephone number, nature of your enquiry and contact preferences. 

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.oilspillresponse.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a service, place an order on our site, participate in discussion boards or other social media functions on our site and when you report a problem with our site. The information you give us may include your name, contact address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

4 COOKIE POLICY

Cookies were originally designed to help a website distinguish a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie is a small string of text that a website can send to your browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address.

 

The OSRL website oilspillresponse.com (“our Site”) uses Cookies and similar technologies to distinguish you from other users. By using cookies, we are able to provide you with a better experience and to improve our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of our Cookie Policy is deemed to occur when you have selected your preferred Cookie options in our Cookie pop-up prompt and pressed the “Continue” button. If you do not agree to our Cookie Policy, please stop using our Site immediately.

4.1 Definitions and Interpretation

In this Policy, unless the context otherwise requires, the following expressions have the following meanings:

Cookie

means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site.

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

4.2 Information about Oil Spill Response Limited

4.2.1 Our Site is owned by Oil Spill Response Limited., a limited company registered in England and Wales under company number 1808594, whose registered address is Lower William Street, Southampton, SO14 5QE, and whose main trading address is the same.

4.2.2 Our Site is operated by The MTM Agency. whose main trading address is Saxon House, Saxon Wharf, Southampton SO14 5QF

4.2.3 Our Site is hosted by Microsoft Azure.

4.2.4 Data Protection Officer: Email address dpo@oilspillresponse.com

Postal address Lower William Street, Southampton, SO14 5QE

Phone 023 8033 1551

4.3 How does our site use cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

 

4.3.1 By using our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our Site to store surfing and personalisation preferences and tracking information. For more details, please refer to the table below. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing to consent to them.

4.3.2 All Cookies used by and on our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

 

(1) Strictly necessary Cookies:

A Cookie falls into this category if it is essential to the operation of our Site, supporting basic functions such as logging in.

 

(2) Analytics Cookies:

It is important for us to understand how you use our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our Site and your experience of it.

 

(3) Functionality Cookies

Functionality Cookies enable s to provide additional functions to you on our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

 

(4) Marketing Cookies

These Third-party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be used by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).

 

(6) Persistent Cookies:

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Site.

 

(7) Session Cookies:

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Site until you close your browser. Session Cookies are deleted when you close your browser.

 

4.3.3 Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary. These Cookies are shown in the table below (see Part 5, paragraph 5.1). Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed in Part 6 below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

4.3.4 Cookies on our Site are not permanent and will expire as indicated in the tables below.

4.3.5 For more details of the personal data that we collect through our Site and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

4.3.6 For more specific details of the Cookies that we use, please refer to the tables in Part 5 below.

4.4 What cookies does our Site use?

4.4.1 Necessary cookies are crucial for the basic functions of the website and the website will not work in its intended way without them. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. These cookies do not store any personally identifiable data. This list will be constantly updated, therefore we recommend checking it from time to time.

Name Provider Purpose Expiry Type
__lc_cid LiveChat Necessary for the functionality of the website's chat-box function. 2 years HTTP
__lc_cst LiveChat Necessary for the functionality of the website's chat-box function. 2 years HTTP
test_cookie

Google

Used to check if the user's browser supports cookies. 1 day HTTP
rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML
rc::c Google This cookie is used to distinguish between humans and bots. Session HTML
Al_buffer Microsoft Used in context with the "AI_sentBuffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. Session  HTML
Al_sentbuffer Microsoft Used in context with the "AI_buffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. Session HTML
ai_session Microsoft Preserves users states across page requests. 1 day HTTP
AITR_InvalidBackendResponse www.oilspillresponse.com This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. Session HTML
AITR_TransmissionFailed www.oilspillresponse.com This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. Session HTML
ASP.NET_SessionId www.oilspillresponse.com Preserves the visitor's session state across page requests. Session HTTP
CookieConsent Cookiebot Stores the user's cookie consent state for the current domain One year HTTP
wow.schedule t.wowanalytics.co.uk This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or disk drivers. 1 day HTTP
CONSENT YouTube Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 5950 days HTTP

4.4.2 Preferences cookies allow the website to remember choices you make to give you better functionality and personal features. They enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

The following preferences cookies may be placed on your computer or device subject to your consent

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name Provider Purpose Expiry Type
__oauth_redirect_detector LiveChat Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. 1 day HTTP
lang [x3]

LinkedIn

www.oilspillresponse.com

Remembers the user's selected language version of a website Session HTTP
@@lc_auth_token:# LiveChat Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Persistent HTML
player Vimeo Saves the user's preferences when playing embedded videos from Vimeo. 1 year HTTP
sync_active Vimeo Contains data on visitor's video-content preferences - This allows the website to remember parameters such as preferred volume or video quality. The service is provided by Vimeo.com. Persistent HTML

4.4.3 Statistics cookies help us to improve the performance of the OSRL website. They are used to understand how visitors interact with the website.

These cookies are used to collect non-personal information. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors of the Website have come from, and the pages they visited within the Website.

 

4.4.4 Our Site uses statistics services provided by Google Analytics, Spotler and Hotjar. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it.

 

4.4.5 The statistics services used by our Site uses analytics cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

 

The following statistics cookies may be placed on your computer or device subject to your consent

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
aka_debug Akamai Used by Vimeo to track usage of their embedded video player Session HTTP
AnalyticsSyncHistory LinkedIn Used in connection with data-synchronization with third-party analysis service. 29 days HTTP
.EPiForm_BID www.oilspillresponse.com This cookie is used to distinguish the browser that the visitor is using. The server automatically assigns an ID string to that browser, so that the website can identify the visitor again when reentering the website. 3 months HTTP
History.store Esri Contains an visitor ID - This is used to track visitors' navigation and interaction on the website for internal website-optimization. Session HTML
.EPiForm_VisitorIdentifier www.oilspillresponse.com This cookie is used to identify the visitor when reentering the website, by using the ID string contained in the .EPiForm_BID cookie. 3 months HTTP
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP
_gat Google Used by Google Analytics to throttle request rate 1 day HTTP
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP
collect Google Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Session HTTP
_hjAbsoluteSessionInProgress Hotjar This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. 1 day HTTP
_hjFirstSeen Hotjar This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. 1 day HTTP
_hjid Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 1 year HTML
_hjIncludedInPageviewSample Hotjar Used to detect whether the user navigation and interactions are included in the website’s data analytics. 1 day HTTP
_hjIncludedInSessionSample Hotjar Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. 1 day HTTP
_hjRecordingLastActivity Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML
_hjTLDTest Hotjar Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Session HTTP
ai_user Microsoft Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognize users on returning visits over time. 1 year HTTP
hjViewportId Hotjar Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Session HTML
wow.anonymousId t.wowanalytics.co.uk Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. 2 years HTTP
wow.session t.wowanalytics.co.uk Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator 1 day HTTP
_livechat_has_visited LiveChat Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Persistent HTML
vuid Vimeo Collects data on the user's visits to the website, such as which pages have been read. 2 years HTTP

4.4.6 Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. Marketing cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

 

The following marketing cookies may be placed on your computer or device subject to your consent.

Name Provider Purpose Expiry Type
IDE Google Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year HTTP
pagead/landing [x2] Google Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel
bcookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP
bscookie LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 2 years HTTP
lidc LinkedIn Used by the social networking service, LinkedIn, for tracking the use of embedded services. 1 day HTTP
UserMatchHistory LinkedIn Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. 29 days HTTP
li_gc LinkedIn Stores the user's cookie consent state for the current domain 2 years HTTP
_hjRecordingEnabled Hotjar This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. Session HTML
_gcl_au Google Tag Manager Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 months HTTP
wow.utmvalues t.wowanalytics.co.uk Used to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites. 1 day HTTP
oktgid Oktopost Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. 1 day HTTP
oktsid Oktopost Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. Session HTTP
WIDGET::local::assignments SoundCloud Used by audio-platform SoundCloud to implement, measure and improve their embedded content/service on the website - The collection of data also includes visitors’ interaction with embedded content/service. This can be used for statistics or marketing purposes. Persistent HTML
WIDGET::local::broadcast SoundCloud Used by audio-platform SoundCloud to implement, measure and improve their embedded content/service on the website - The collection of data also includes visitors’ interaction with embedded content/service. This can be used for statistics or marketing purposes. Persistent HTML
VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP
YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP
yt.innertube::nextId YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML
yt.innertube::requests YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Persistent HTML
ytidb::LAST_RESULT_ENTRY_KEY YouTube Stores the user's video player preferences using embedded YouTube video. Persistent HTML
yt-remote-cast-available YouTube Stores the user's video player preferences using embedded YouTube video. Session HTML
yt-remote-cast-installed YouTube Stores the user's video player preferences using embedded YouTube video. Session HTML
yt-remote-connected-devices YouTube Stores the user's video player preferences using embedded YouTube video. Persistent HTML
yt-remote-device-id YouTube Stores the user's video player preferences using embedded YouTube video. Persistent HTML
yt-remote-fast-check-period YouTube Stores the user's video player preferences using embedded YouTube video. Session HTML
yt-remote-session-app YouTube Stores the user's video player preferences using embedded YouTube video. Session  HTML
yt-remote-session-name YouTube Stores the user's video player preferences using embedded YouTube video. Session HTML
pagead/viewthroughconversion/868319344 Google Pending Session Pixel
pagead/1p-conversion/ Google Pending Session Pixel

4.4.7 The following unclassified cookies are cookies we are in the process of classifying, together with the providers of individual cookies.

Name Provider Purpose Expiry Type
8664386:state LiveChat Pending Persistent HTML
side_storage_8664386 LiveChat Pending Persistent HTML

 

4.5 Consent and control

4.5.1 Before Cookies are placed on your computer or device, you will be shown a pop-up prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of our Site may not function fully or as intended. You will be given the opportunity to allow or deny different categories of Cookie that we use. You can return to your Cookie preferences to review and/or change them at any time by clicking here.

 

4.5.2 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

 

4.5.3 You can choose to delete Cookies on your computer or device at any time, however, you may lose information that enables you to access our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

 

4.5.4 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

4.5.5 The links below provide instructions on how to control Cookies in all mainstream browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB.

Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835.

Microsoft Edge: https://support.microsoft.com/en-gb/help/4027947/microsoft-edge-delete-cookies.

Opera: https://blogs.opera.com/news/2015/08/how-to-manage-Cookies-in-opera/.

Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB.

Safari (iOS): https://support.apple.com/en-gb/guide/safari/sfri11471/mac.

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences.

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en.

 

4.5.6 To find information relating to other browsers, visit the browser developer's website.

 

4.5.7 To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

4.5.8 To find out more about Cookies, including how to see what Cookies have been set, visit www.allaboutCookies.org.

 

4.6 Changes to our Cookie Policy

4.6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our Site after the changes have been made. You are therefore advised to check this page from time to time.

 

4.6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

 

4.7 Further information

4.7.1 If you would like to know more about how we use Cookies, please contact us through Marketing & Communications by email at myosrl@oilspillresponse.com or by post at

Oil Spill Response Limited

Lower William Street

Southampton

SO14 5QE

 

4.7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

Privacy Policy

Website terms and conditions

 

This Cookie Policy was last updated on 24th September 2021.