Activate Us

Our activation procedure including contact details and forms for activation, in addition to equipment stockpile and aviation status reports can be found here.

Emergency Contact Numbers

Please note that:

Response services are guaranteed ONLY for Members. Non-members are not guaranteed a response and will be required to sign a Non-member contract. Services and rates differ. Duty managers can be contacted for exercises.

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Welcome to OSRL


Remote Crisis Management Course

This remote course aims to develop sound knowledge of the tools and techniques used during crisis management, allowing you to confidently implement a crisis management structure and perform the required responsibilities during a crisis scenario.

Microsoft Teams is preferred (If this is an issue other remote platform can be discussed)

2 days

Course details

This remote course explores the concepts, principles, processes and tools of crisis management. Several case studies are included in the course providing the best practices in handling different crisis scenarios. It also focuses on the key activities, roles and responsibilities required for effective crisis management.

This remote course is based on good practice guidelines and reflects the current global thinking from the BS EN ISO 22301:2014, BS 11200:2014 and PD CEN/TS 17091:2018.


Is this course for me?

This remote course is ideal for those required to be part of the Crisis Management Team (CMT) as this course highlights the fundamental aspects of crisis management including roles and responsibilities. Furthermore, this remote course provides the participants the processes and tools in handling the crisis. The participants are provided with exposure in handling crisis through the tabletop exercises.    

This course is suitable for all prospective participants with the following background: 

  • Emergency Response Managers / Supervisors
  • Business Continuity personnel
  • Resilience practitioners
  • Middle to senior level management


What will I learn?

This course looks at the fundamentals needed to implement and be a part of a crisis management team; from procedures and processes to the importance of timely and effective communications, including the use of social media.

This course will give you the knowledge and understanding in the following areas:

  • Understand the principles, strategies and techniques for incident response and crisis management; and
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises.


Course programme

  • Introduction to Crisis Management
  • Crisis management concepts, principles, and framework  
  • Crisis anticipation, assessment, and process 
  • Building a crisis management capability - Crisis Management Team (CMT) – composition, roles and responsibilities and crisis leadership 
  • Crisis communications and media management, including social media in a crisis
  • Lessons learned from the crisis


Preferred IT Platform: 

The Microsoft Teams training software is preferred, however, if it is not available to use please contact us to discuss other platforms.

Register your Interest
There are currently no sessions available for this course. If you would like to register your interest in taking this course in the future, please let us know.