We believe that the best way to deal with an oil spill is to work as a team. While our Duty Managers will be your main point of contact there are certain roles, as our customer, that we will need you to take on to help us ensure an efficient and effective response.
We will liaise with you about access to an extensive range of planning and predictive tools but the most effective solutions requires all of the parties involved in an incident to work together. In most cases a response is a multi-agency activity that includes the government, industry, response organisations and other interested parties. Of course, the scale of the response will be dependent on the scale of the event.
What do we expect from the people involved?
| Our Duty Managers | Our Customers |
| Be the interface between OSRL and the customer | Provide incident details and sign the mobilisation form |
| Provide technical advice over the telephone | Ensure the safety and welfare of personnel |
| Act as the single point of contact for mobilising OSRL’s resources | Facilitate clearances, customs, immigration |
| Maintain regular communications with the customer | Ensure the response team is met and directed to the command centre |
| Offer a complimentary on-site technical advisory and response team of up to five people for five days (5 for 5) | Arrange in-country logistic support for equipment and personnel from the place of arrival |
| Recommend an appropriate package comprising of equipment and personnel | Provide accommodation to the response team |
| Arrange transport of equipment and personnel |
Ensure insurance cover is provided for the equipment |
| Inform the client of logistic requirements |
Ensure there is a response management team in place |
| Communicate daily hire charges |